Changes to subscription addresses
You can update your subscription by clicking Manage your subscription at the top of the page. Enter your email address and you’ll be sent a one time password to access your account. If you signed up before 2023 we may not have your email address – if this is the case please email us and we can add you to the system. Or just send us your old and new addresses and we’ll change it that way. You can also use Manage your subscription to change your payment method and to cancel the subscription at the end of the current term.
Delivery
Subscriptions have the delivery cost included in the price (airmail priority for overseas).
For other goods delivery is free in the UK and for overseas orders the delivery cost is based on Royal Mail’s airmail prices (which are unfortunately quite high these days). We try to turn orders round in a day or so but at busy times and weekends this may take a little longer. If you need something dispatched by a specific date please contact us.
Since Brexit customs charges to the EU are increasingly complex. We believe we’re using the right Royal Mail service for each country and paying the correct amount of duty, which means you shouldn’t be charged again when your order is delivered.
Payment
Online payments are processed securely by Stripe for card and GoCardless for direct debit. They handle all the financial information and WSC have no access to your payment details. If you don’t want to pay online you can send us your order details and a cheque made payable to When Saturday Comes Ltd to the address on our contact page. We no longer take telephone card orders or paper direct debit subscriptions.
If you have a recurring subscription paid by card or direct debit you will be notified at least 14 days before a renewal payment is made. If your subscription is paid by standing order we are unable to notify you before a payment is made as a standing order is an agreement between y0u and your bank.
Security
All online connections are secure when you are using the shop and when you are paying with our payment partners (your browser should confirm this next to the web address, which starts with https to indicate a secure connection).
Customer service
If you are not happy with your order we can refund or exchange. Give us a call or drop us a line and we’ll talk about it. Pro-rata refunds for subscriptions are available at our discretion. See the Terms & conditions page for more about your rights.