Concerned you haven’t been giving your club enough money online? Seems unlikely, but a group of consultants have been telling clubs just that. A jaundiced Ian Plenderleith reviews their review
Do Premiership teams listen to criticism from their fans? Only if the fans picket board meetings and shout loud enough to garner coverage in the national press. Do Premiership teams listen to criticism from fans about the official club website? There’s no empirical proof, but I’d guess the answer is, “Probably not much”. However, if that criticism comes from “an internet consultancy using a holistic approach to add value to a company’s online presence”, it might be a different story.